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HOW DO I REPORT A FAULT WITH MY PRODUCT?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

Please note, our products are all subject to normal ‘wear and tear’ as our bags, purses and backpacks are expected to be used daily. As such we cannot accept returns for items that are returned due to basic wear and tear.

We will also not accept returns for damaged or broken zips after 12 months of the delivery date.

In order to do this, we ask that you contact us immediately to report a fault. Please note we may request images to be provided.