We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item and be assured we will provide you, where possible, with the correct item as quickly as possible. We will review each case individually when considering the return of the product;
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. Please note, our products are all subject to normal ‘wear and tear’ as our bags, purses and backpacks are expected to be used daily. As such we cannot accept returns for items that are returned due to basic wear and tear. We will also not accept returns for damaged or broken zips after 12 months of the delivery date. In order to do this, we ask that you contact us immediately to report a fault. Please note we may request images to be provided.
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
We are more than happy to refund postage costs to return an item where the return is required due to our error or where you immediately decide you do not like or want to keep their purchase. We will refund the postage in the following circumstances:
  • If we sent you the wrong item
  • If the item is damaged or faulty and the damage is confirmed against the pictures we took before issuing
  • If you submit a ‘Arrange a Return‘ request within 72 hours of the item being delivered.
We will not refund postage costs to return items which are unwanted or no longer required and that are notified to us more than 72 days after delivery. These costs will need to be covered by you and we recommend using a delivery service that insures you for the value of the goods.