Unless an item is faulty, returns should be made within 28 days of receiving your order. Please be aware that you must contact us and request a return within 14 days of receiving your order. To return an item you must fill-in and submit an ‘Arrange a Return‘ request.
We will need to know your order number, the items you wish to return and the reason for returning the items. Upon receipt of these details we will provide you with all the necessary information to arrange the return. Once you have received this number you will have a further 14 days to return your items to us.
If you do not hear from us with 48 hours of submitting the ‘Arrange a Return’ please get in touch with us via the contact us form.
You must return the items in their original packaging, package the items packed safely and securely.
You will need to obtain a proof of postage receipt when you return your items to us.
Any item you have accepted and then returned is your responsibility until it returned to Bellaboo Bags Ltd offices.
If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.
Please note, all unwanted items need to be returned in pristine condition with all tags intact.
Please be aware we will review each case individually when considering the return of a product; We photograph each item before it is sent to assure against intentional damage.
All successful returns will be credited to the original method used for payment. The original shipping charges will not be refunded. We will notify you via email once we have processed your return. Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item and be assured we will provide you, where possible, with the correct item as quickly as possible.
We will review each case individually when considering the return of the product;
HOW DO I REPORT A FAULT WITH MY PRODUCT?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
Please note, our products are all subject to normal ‘wear and tear’ as our bags, purses and backpacks are expected to be used daily. As such we cannot accept returns for items that are returned due to basic wear and tear.
We will also not accept returns for damaged or broken zips after 12 months of the delivery date.
In order to do this, we ask that you contact us immediately to report a fault. Please note we may request images to be provided.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error or where you immediately decide you do not like or want to keep their purchase. We will refund the postage in the following circumstances:
- If we sent you the wrong item
- If the item is damaged or faulty and the damage is confirmed against the pictures we took before issuing
- If you submit a ‘Arrange a Return‘ request within 72 hours of the item being delivered.
We will not refund postage costs to return items which are unwanted or no longer required and that are notified to us more than 72 days after delivery. These costs will need to be covered by you and we recommend using a delivery service that insures you for the value of the goods.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about it. Our aim is to resolve the matter for you and ask that you please contact us